Changde Linuo E-Commerce Co., Ltd.

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E-mail: info@tbmetalcraftfactory.com
Contact Us

Name: TB-Klaus
Tel: 86-15180426951
Mobile: +86-15180426951
E-mail: info@tbmetalcraftfactory.com
E-mail: dhcbadges@yahoo.com
E-mail: info@linuotbmetalcraftfactory.com
Add: Binjiang housing-estate, Deshan Economic & Development, Changde City, Hunan Province
WeChat: +86-15180426951
whatsapp: +86-15180426951
info@tbmetalcraftfactory.com dhcbadges@yahoo.com info@linuotbmetalcraftfactory.com

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FAQ

Questions and Answers

Questions:

1) How do I go about starting design and ordering process?
2) What is the minimum order quantity?
3) What file formats are accepted for images?
4) Are you able to manufacture lapel pins in different shapes?
5) What payment methods do you accept?
6) How long does it take before I receive my lapel pins?
7) What is the minimum order for a reorder?
8) When is payment due for my order?
9) How long do you keep our mold and artwork on hand?

Answers:

1) How do I go about starting design and ordering process?

The design and ordering process is relatively simple and it starts with you providing us, via email, your ideas, reference images, etc. We then take your information that you provided and create a digital mock up (which we call a proof) that we email to you for your review. Along with this proof we will include a price quote. Please note that to create a price quote we require the quantity to be ordered and desired size.

2) What is the minimum order quantity?

No minimum order

3) What file formats are accepted for images?

We prefer images to be in .AI formats, if possible. Otherwise, we accept .JPG, .GIF, .PNG, .PPT, .DOC, .PDF. We are not able to work with .CDR or .PUB file types.

4) Are you able to manufacture lapel pins in different shapes?

We can manufacture your lapel pins in most any shape. They do not have to be circular, as traditional lapel pins are. Our galleries have some examples of unique shapes.

5) What payment methods do you accept?

Paypal is OK.

6) How long does it take before I receive my order?

our typical turn around time is 7-10 business days for manufacturing and 2 business days for shipment transit. 

7) What is the minimum order for a reorder?

The minimum for a reorder is 50.

8) When is payment due for my order?

We require payment, in full, before we start an order.

9) How long do you keep our mold and artwork on hand?

We keep your mold and artwork on file for a period of 3 years. 
 

Online service

info@tbmetalcraftfactory.com dhcbadges@yahoo.com info@linuotbmetalcraftfactory.com